A little help, when you need it.

Choose a category, then tap words to add them to the sentence bar. Tap Play to speak the sentence. Backspace removes the last word; Clear empties the bar. Tiles configured to speak immediately play their word or phrase instead of joining the sentence.

Build a sentence, then tap the star in the sentence bar. Saved sentences appear in the Favorites category on the home screen. Tap a saved sentence to speak it.

In Parent → Sentence builder, choose a shorter tile limit. The board keeps up to 20 tiles by default. Once full, a new tile replaces the oldest, so you can keep adding without clearing the sentence. It does not clear or speak the sentence automatically. Each tile counts as one, even if it contains a phrase. Older app versions have an optional limit that you can turn on in the same section.

Yes, after installation and access setup. Device speech and optional Supertonic speech run on your device. Starting a trial, purchasing, and restoring access may need an internet connection. A development build connected to Expo’s development server is different and may still need that server.

Start the free seven-day trial through Apple’s App Store. When it ends, a one-time purchase unlocks permanent access ($1.99 in the U.S.; the app displays local pricing). There is no subscription and no automatic charge at the end of the trial. Your board stays saved, and PIN-protected backup export remains available without purchasing.

The trial and purchase require an Apple Account, not a separate app account. Restore Purchases uses the Apple Account that made the purchase. Restoring or reinstalling does not restart a trial, and board backups do not transfer purchase access. TestFlight purchases use Apple’s testing environment and do not charge real money.

Tap the settings gear and enter the 4-digit PIN you created during setup. You can change it in Parent → Parent PIN. Use the X to return to the board.

Tap the settings gear and enter your PIN. Open Add word, enter the text, choose a category, and optionally add a photo. New words stay in their category; Show on Home is off until you turn it on. Photos are stored on the device, except in backups you share or device backups.

Open Words in Parent Mode and type into the filter. You can also narrow the list by category. Open a word’s edit controls to change its label, spoken text, category, or picture. Changes save on this device.

Open Add category in Parent Mode and enter a name and emoji. Choose a color, then tap Create Category. You can assign new or existing words to it. Keep names short so they are easy to recognize.

Yes. Choose Español during setup, or in Parent → Child profile. Built-in words, categories, and speech switch to Spanish. Custom words and saved sentences keep their original text and language. Add separate entries if you need both languages. Original voice licenses and full speech terms are in English.

In Parent → Child profile, choose one of six illustrated characters. You can also add an optional family photo. Existing personal tile photos are kept when you change characters.

Open Parent → Speech. Preview the device voice or one of the three optional Supertonic voices, then select the one you prefer. Optional voices require caregiver acceptance of their terms. Both speech options generate audio on your device.

Supertonic needs more memory and processing power than the device voice. The app checks device resources and voice speed. In Parent → Speech, tap Check voice support to check again; this does not change your selected voice.

If your device is hot, let it cool. Close other demanding apps and try again. The device voice is the lighter option and is used as a fallback when optional speech cannot run.

Turn up the device volume and check whether sound is going to Bluetooth headphones or another speaker. Tap Play on the board, or preview a voice in Parent → Speech. Try the device voice to check whether the problem is specific to Supertonic.

If sound still fails, close and reopen the app. Do not delete it as a troubleshooting step: deleting it removes your local board.

Find the word in Parent → Words and edit its spoken text. Try a phonetic spelling or a clearer phrase, then use Preview. The visible tile label can stay unchanged.

Open Parent → Backup and restore → Export Backup. Choose a private place to save the file. It includes words, categories, settings, and custom photos, but not the PIN or acceptance of the optional voice terms.

Keep a recent copy before changing devices or deleting the app. Their Words does not keep a cloud copy for you.

In Parent → Backup and restore, choose Restore Backup and select a Their Words backup file. Restoring replaces the board and settings; it does not merge two boards. Export your current board first if you want to keep it.

The current device’s parent PIN is kept. On a new installation, complete PIN setup first. Optional voice terms must be accepted on that installation before using Supertonic.

There is currently no in-app PIN recovery. We cannot see or retrieve your PIN. Contact support before deleting the app, especially if you do not have a backup. Reinstalling can remove your local words and photos and should not be the first troubleshooting step.

If the app shows a save warning, use its retry control. Check that your device has available storage and keep the app open while retrying. If the warning stays, contact support with the error text. Avoid deleting or reinstalling the app while a change is unsaved.

Check Their Words’s camera permission in iOS Settings. You can use the photo picker or a built-in picture instead. Camera access is only needed when you choose to take a photo.

Yes—please email us. Tell us which screen or control is difficult to use and, if relevant, the accessibility feature you use, such as VoiceOver or larger text. You do not need to share a diagnosis or your child’s personal information.